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• School Purchase Orders
• Government Purchase Orders
• Corporate Purchase Orders

All purchase orders must be submitted via e-mail, fax (732-701-1811) or mailed to:

Atlanticom Systems Online
2140 Highway 88
Brick, NJ 08724

Corporate Purchase orders without an established account are subject to Credit Approval. Please call 732-701-1800 for a credit application or download a copy of a Credit Application. Fax the completed Credit Application with your order to 732-701-1811. Please allow up to 10 business days for processing.

All forms of payment must be made in U.S. Dollars. All orders will be processed and shipped upon receipt of a wire transfer, money order or cashier’s check. For company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. All Money Orders, Certified Checks and Company Checks must be made payable to Atlanticom Communication Systems, Inc. All personal checks must be certified. Deposits and transfers returned by the bank are subject to a fee of $35, or the actual amount charged to use by the bank (whichever is higher).

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SALES TAX

Atlanticom Systems Online is required to collect applicable sales tax on transactions shipping to the state of New Jersey as required by law. All new customers are assumed to be taxable unless valid documentation stating otherwise is provided. Valid documentation includes a resale or exemption certificate issued by the State, completed, and signed by you. It must include your State assigned resale/exemption number. All other forms of tax exempt status are insufficient.

Any taxes that appear on your online order may be adjusted accordingly to reflect the actual tax charge. The actual taxes charged to your credit card will reflect all the applicable state and local sales taxes, and will be calculated when your order is actually shipped.

State Issued Resale or Exemption Certificates must be submitted via e-mail, fax (732-701-1811) or be mailed to:

Atlanticom Systems Online
2140 Highway 88
Brick, NJ 08724

SHIPPING INFORMATION

Due to the wide variety of products Atlanticom Systems Online offers, it is impossible to fairly implement a shipping policy based on number of items ordered or total order cost. Thus, shipping and handling must be calculated on a per-order basis, and is determined according to the total weight of the order, the method of shipping and the destination.

Atlanticom Systems Online ships almost entirely via United Parcel Service (UPS). For large orders Trucking companies may be utilized at the discretion of Atlanticom Systems Online. Under normal circumstances, most orders ship out within 24-72 hours after credit approval. However, due to large order volumes, weather conditions or circumstances beyond our control, we may experience a delay in which case we will ship your order out as soon as possible.

All shipments are insured for the full cost of the goods value, the cost of insurance is included in the shipping charge.

Transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative.

The specific location we ship from is at the discretion of Atlanticom Systems Online. We base that decision on whichever center is closest to the shipping address that has the item in stock as well as the time of day the order is processed. Please DO NOT return any shipments to the manufacturer, distributor, or manufacturer under any circumstances; they will be refused. See our Returns section for more information.

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Shipping Methods.

Atlanticom Systems Online offers the following method of shipment for products shipped from our fulfillment centers:

• UPS GROUND - UPS Ground reaches every address throughout the 48 contiguous states. Typical transit times vary from 1-7 business days. Not Available for shipments outside of the 48 contiguous states.

• UPS 3 Day Select - UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states. Not Available for shipments outside of the 48 contiguous states.

• UPS 2ND DAY AIR - UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS 2ND DAY AIR AM - UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial addresses where UPS Next Day Air^® delivery is committed by 10:30 a.m. This service is not available to destinations where UPS Next Day Air delivery is committed by noon or end of day. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR SAVER - UPS Next Day Air Saver guarantees delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day or is not available. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR - UPS Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays). For customers located in Hawaii, Inter-Island Air offers next-business-day service for priority shipments to all addresses in Hawaii. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

• UPS NEXT DAY AIR EARLY AM - UPS Next Day Air Early AM guarantees delivery on weekdays by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Please contact a Sales Representative for product availability prior to placing your order. Not all products and or destinations can utilize priority shipping.

Note: All priority orders (1-3 day delivery) must be placed by 12:00 PM ET (9:00 AM PT) to ship out on that day. You will be contacted by a Sales Representative who will confirm the availability of the product(s) you ordered for priority shipment.  Not all products and or destinations can utilize priority shipping. UPS will not ship to P.O. Boxes or APO/FPO boxes.

Export Administration Regulations (EAR).

All orders placed with Atlanticom Systems Online are subject to United States (U.S.) export control laws. At the present time, Atlanticom Systems Online  will ship orders only to destinations inside the United States and Canada. Information regarding shipments outside these countries can be obtained by calling 732-701-1800.

Drop Shipping.

To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". Unfortunately, we currently do not provide any online tracking for drop shipped package. Please email us if tracking becomes necessary. Atlanticom Systems Online charges the actual shipping costs to your order. The use of fulfillment centers, when possible, reduces your distance costs.

Product Damaged in Transit.

If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier  within two days of receiving the product. Check with the carrier for details on their damaged shipment policies.

Wrong Products Received.

In the rare event that you received a product different than what was ordered we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Authorization Number (RA) and instructions on how and where to return the product. Atlanticom Systems Online will be responsible for freight both ways, and will ship you the correct product. See Product Return Section for more information.

Refused Shipment

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.

PRODUCT RETURN INFORMATION

Products damaged in shipping must be reported within 2 business days of date of delivery. Please visit our Damaged in Transit section for further information.

Please keep all original packaging! We will only accept a return if returned in original boxes that you received it in. All products, except software, may be returned for a refund or exchange within 15 days from date of delivery (the products must be brand new, in perfect condition, a perfect box and never used, with all manufacturers included accessories including manuals). Please contact us via e-mail, fax 732-701-1811 or call us at 732-701-1800 for a return authorization number, please include your original order number and invoice number with all correspondence. You will be given a Return Authorization Number and instructions on how and where to ship. No unauthorized returns will be accepted. A return authorization number will be issued by Atlanticom Systems Online and must accompany all returns. Items returned for credit will be rejected if no authorization number has been issued or freight has not been prepaid. Items returned are subject to a minimum 20% restocking fee. Return Authorizations are valid for 10 days from the date issued. All products returned must be in original packaging, and include all reference materials included in the original package.

Special Order items (wireless items, special lenses, etc...) may not be returned, refunded or exchanged.   Please contact a sales representative if you have questions.

All returned merchandise must be in original carton and packing material without exception . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to Atlanticom Systems Online in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.

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Defective Products:

Any product which proves to be defective within fifteen days of delivery may be credited or exchanged for a replacement of the same model. Simply contact us via e-mail, fax 732-701-1811 or call us at 732-701-1800 for a return authorization number, please include your original order number and invoice number with all correspondence. Products initially returned as defective, whose defect cannot be verified, will incur a minimum 20% restocking charge as well as a freight charge for replacement shipment. No returned merchandise will be accepted without a valid return authorization number visibly marked on the package and the shipping label.

When returned merchandise is found to be defective and out of warranty, the customer will be notified in a timely manner with the estimated cost of repairs. Customer must authorize/acknowledgment of the estimated cost of within 10 days of notification. In the absence of such acknowledgement, Atlanticom Systems Online reserves the right to dispose of all defective merchandise.

All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to Atlanticom Systems Online in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.

PRODUCT WARRANTY INFORMATION

All products sold by Atlanticom Systems Online are backed by the manufacturer's warranty. Complete terms of the written warranty are set forth on the warranty cards packed with the product and are available for the customer's examination prior to purchase by requesting them via e-mail, fax 732-701-1811 or call us at 732-701-1800. If you believe that a product you have purchased from Atlanticom Systems Online is within the manufacture warranty time, please refer to the Return Policy above.

HOURS OF OPERATIONS

Orders can be placed with Atlanticom Systems Online 24 hours a day, 7 days a week, 365 days a year online or via via e-mail, or fax 732-701-1811.

Atlanticom Systems Online phone line 732-701-1800 is open from 8 A.M. Eastern Time to 5 P.M. Eastern Time - Monday thru Friday for Phone Orders, technical assistance, system design, questions and/or comments. Atlanticom Systems Online voice mail and fax machine are available 24 hours, 7 days a week, 365 days a year. Atlanticom Systems Online offices may be closed or hold special hours of operations during holidays.  All orders placed will be processed during normal business hours.

PRODUCT INFORMATION/SPECIFICATIONS

Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by Atlanticom Systems Online for its use. Product specifications and availability are subject to change without notice. Manufacturer’s specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. Atlanticom Systems Online shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, Atlanticom Systems Online cannot be responsible for typographic errors.

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